Returns Center

How it Works

Select the items to return

Get a refund confirmation

Send it off when you can

Common Returns Questions

What items are returnable? 

Eligible non-custom items purchased on in the last 30 days. Returned goods must be in perfect, unused condition with all original tags.

What items are non-refundable?

  • Custom items that are made to order
  • Items marked as final sale.
  • Gift Cards, Gift Certificates, and store credit
  • Free gifts or promotional items with retail value.
  • Repair fees after a repair is completed
  • Items purchased from places other then, including Timbuk2 stores and other online retailers 

Is it easy to return items?

Once your return is authorized, you'll receive step-by-step instructions and a flat rate ($9 in the USA) return shipping label via email.  You're welcome to use alternative shipping methods (we recommend using one with tracking) if you prefer not to have 

How soon will I get my refund?

Please allow 5 business days after your return is received at our warehouse for your return to be inspected and processed.  Returns happen immediately once processed, but may take up to 5 business days for any refunds to post to your payment account.

Other Details to know

If you live near a Full Line Timbuk2 store in the USA, purchases may be exchanged or returned to our stores.

Returns For Other Retailers

If you purchased your product from a retail store or a website other than, please work directly with the original place of purchase for return options. We occasionally work with other retailers to ship out items they may not have in stock. If you received an order from Timbuk2 with an order number like this: EDI0000001234, please contact the company you purchased the Timbuk2 product from to process your return. 

If You Received the Wrong or Defective Product

If you received the wrong product in your shipment, or are missing something from your order, please Contact Us. To expedite a resolution, please indicate your order number, as well as the item that was shipped in error or was missing from your order. We will process a replacement shipment and provide return instructions if applicable as soon as possible.

If your product arrived defective from please Contact Us and we'll move mountains to right your wrong.

If your bag arrived defective, but purchased from another retailer, please reach out to the retailer who sold the bag for replacment options.

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